I am writing to describe the abysmal experience we had at this restaurant last night. We went BTB because we had experienced good food, good servive and a pleasant atmosphere in the past.
We walked in at about 7:30 pm on November 26, and right away noticed that the music (not live, recorded) was very loud. We asked if there was a part of the restaurant that wasn't so loud. The hostess said that the entire restaurant was about the same, but that they would try to turn it down.
She seated us, and a few minutes later, the music got turned UP.
The waitress when she arrived, was polite and helpful.
Even so, it took quite a while for the food to arrive.
When it arrived, it was not to the quality that we were used to. All of the seafood was flavorless.
We waited for our dinner. Our waitress asked if we wanted more drinks, and we asked if it was possible to turn the music down. She said she would see what she could do.
A few minutes later, the music got even louder.
Then the testing started for the live band. So both the recorded music, very loud and the testing, very loud, were happening at the same time.
Finally our meals arrived. I ordered crab over pasta, and it was utterly flavorless.
Then the live music started. At 8pm. Somehow the hostess had seated us in front of the speakers.
It was horribly loud. I live in New York City which is loud, and I had to cover my ears. It was so painful that we couldn't eat our meals.
Even with my fingers plugged directly into my ears, I could hear the music clearly and loudly.
The staff were not helpful at all. We asked if there was a quieter part of the restaurant, and they looked at us like we were nuts.
Finally we left. I paid for the meal, mostly because I just wanted to get out of there, but it was the biggest waste of money ever.
I am now going to post on every restaurant review web site I can find, about this awful, painful experience.
Julie Van Dore
